Privacy Policy for Social Feeds

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Privacy Policy for Social Feeds

Introduction

At HostBot (www.hostbot.ca), we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you use our Social Feeds integration, including when you connect Facebook Pages or Instagram professional accounts to display social media content on your website.

By using this integration, you agree to the practices outlined in this policy.

Information We Collect

We collect the following types of information from users of our Social Feeds integration:

Account and Connection Information: This may include your Facebook Page ID, Instagram professional account ID, account name, Page name, and related account details made available through Meta when you authorize a connection.

Authorization Data: This may include access tokens, permission scopes, and connection metadata required to maintain and operate the integration.

Feed Content Data: We may retrieve and display content such as post captions, images, videos, timestamps, permalinks, and other feed-related information made available through the Meta Platform.

Technical and Diagnostic Information: We may collect non-identifying information such as connection status, sync activity, error logs, website domain details, browser type, device type, and usage information for troubleshooting and service improvement.

How We Use Your Information

We use the information we collect in the following ways:

To provide and maintain the Social Feeds integration.
To authenticate and manage connections between your website and your Facebook or Instagram account.
To retrieve and display approved social media content on your website.
To troubleshoot connection issues and improve service reliability.
To analyze performance and optimize the functionality of the integration.
To respond to inquiries, process requests, and provide customer support.
To comply with legal obligations and protect against misuse or unauthorized access.

Sharing Your Information

We respect your privacy and do not sell your personal information or account connection data to third parties, except:

With trusted service providers who assist us in operating or supporting the integration.
When required by law to protect our rights or to respond to legal processes.
If our business undergoes a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

Please note that social media content retrieved through the integration may be displayed publicly on the website where the integration is installed, as configured by the authorized user.

Data Storage and Retention

Connection-related data may be stored on the website where the integration is installed and, where applicable, on systems used by HostBot to support and maintain the service.

We retain data only for as long as necessary to operate the integration, provide support, maintain reasonable records, and comply with legal obligations. If access is revoked or a deletion request is submitted, we will take reasonable steps to remove connection data that is no longer required.

Security of Your Information

We prioritize the security of your information and employ reasonable safeguards to protect it, including secure access controls and industry-standard security practices. However, no data transmission or storage system can be guaranteed to be 100% secure.

Third-Party Services

This integration relies on third-party platforms and services, including Meta, Facebook, and Instagram. We are not responsible for the privacy practices, content, or security of third-party platforms. We encourage you to review their privacy policies and terms.

Your Data Rights

You have rights concerning your personal data, including access, correction, deletion, and revocation of access.

You may revoke this integration’s access to your Facebook or Instagram account through your Meta account settings at any time.

To request deletion of connection-related data maintained by HostBot, please contact us at support@hostbot.ca or review our Data Deletion Instructions page.

Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page.